Welcome to the Playlabs Help Centre. We're here to assist you with any questions or issues you may have. Below are answers to common questions about our service.
Playlabs is a web-based mobile gaming platform that offers unlimited access to a wide range of fun, casual games. It is offered as a Telecom Value-Added Service (VAS) and is billed through Direct Carrier Billing (DCB), meaning charges appear on your mobile bill or are deducted from your prepaid balance.
You can subscribe by:
The Playlabs subscription costs $2 per week. This charge will appear directly on your mobile bill or be deducted from your pay-as-you-go balance.
Data charges from your mobile operator may also apply.
You can cancel your subscription at any time by:
Once you unsubscribe, you will not be charged in the next billing cycle.
If you believe you were charged in error, please contact our support team within 30 days of the charge. Refunds are issued on a case-by-case basis in accordance with UK consumer protection laws.
Sometimes, someone with access to your phone may have subscribed without your knowledge. Please contact us immediately so we can investigate. We recommend setting device-level security to prevent unauthorized purchases.
Playlabs is currently available to customers on the following UK mobile networks:
If you're experiencing loading problems, game errors, or other technical issues, please try:
Still having issues? Contact us using the details below.
Need more help? Our support team is here for you.
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